What are your candles made of?
Every candle at Demo Store is hand-poured with a natural soy wax blend, lead-free cotton wicks, and phthalate-free fragrance oils.
FAQ
Answers for catalog, quality reports, checkout, and shipping questions.
Use this page to understand how the Demo Store catalog is organized, how quality documentation is shown, and what customers should expect during ordering.
Straight answers
What is a Quality Report, and where do I find it?
A Quality Report documents the safety and quality checks for a specific product line. When a report is published, it is linked directly on the product page and in the Quality Reports library.
How fast do orders ship?
Demo Store offers fast tracked domestic shipping. Orders over $200 qualify for free shipping; orders under that amount use the current flat-rate shipping option shown at checkout.
What does "report pending" mean?
It means the quality documentation for that product line is still being finalized. Demo Store does not publish placeholder results; the real report is posted once checks are complete.
Catalog & Products
Catalog & Products questions
How do I shop the catalog?
Browse by category — candles, wax melts, room sprays, reed diffusers, gift sets, and accessories — or use the search bar, then choose a size, add it to cart, and continue through account sign-in and checkout.
Can I request a scent or product that is not listed?
Yes. Use the contact form and include the product name, size, and any details about what you are looking for. Seasonal scents rotate throughout the year.
Product Care
Product Care questions
How do I get the best burn from my candle?
On the first burn, let the melt pool reach the edge of the vessel (about 2-3 hours) to prevent tunneling. Trim the wick to about 1/4 inch before each burn, and never burn for more than 4 hours at a time.
Ordering & Shipping
Ordering & Shipping questions
How does checkout work?
Create or sign into your account, place the order, follow the payment instructions, and upload proof of payment so the order can be confirmed.
How do I track my order?
After an order is placed, your account page shows order history and status updates. Shipment details are added once fulfillment is completed.
What is your return policy?
Unused, unopened items can be returned within 30 days of delivery for a refund. If anything arrives damaged, contact support within 48 hours with a photo and we will send a replacement.
Support
Support questions
Do you offer wholesale or bulk pricing?
Yes. Wholesale pricing is available for qualifying retailers and event orders. Use the contact form with your business details and estimated quantities to request a line sheet.
Who should I contact for order or catalog help?
Use the contact form or email hello@example.com. Include product names, sizes, or order numbers so the team can respond faster.
Still need help?
Send a catalog or order question directly to Demo Store.